First time hiring from Progressive? Here’s what you need to know.
How do I open an account?
Fill in our Apply to Hire form. We’ll need your contact and company details if you’re applying from a business, an email address for invoices, and two trade references – ideally industry members who can recommend you. To protect our customers and our kit from fraud, we check applications with the Xhire anti-fraud network and verify identity using government ID through CREDAS. Most accounts are approved within a couple of hours.
Do I need insurance?
Yes. You’ll need specialist insurance covering the kit for loss or damage at its full replacement value, plus cover for continuing hire charges. If you don’t have cover, our partners at Performance Film and Media Insurance offer short-term policies online. See our Insurance page.
How do I get a quote or book?
Call us on 0141 420 2053, email bookings@progressivebroadcast.com, or send us your kit list. We’ll email you a confirmation with everything on it. Check it carefully and reply to confirm your booking.
How do I pay?
Prices are quoted excluding VAT. For your first three hires with us, we’ll ask for payment up front. After that, we’ll invoice you, and you pay within 30 days. You can pay at the time of booking by card or straight from your banking app on our Accounts page. You can also pay by card or app on collection.
Do I pay for collection and return days?
No. You can usually pick up your kit the afternoon of the working day before your hire starts and bring it back the morning after it ends, and we won’t charge you for those days.
Can I collect, or do you deliver?
You’re welcome to collect from us at 11 Fairley Street, Glasgow G51 2SN, Monday to Friday, 8:30am to 5pm and on a first hire, that’s generally our preference. We can also send most kit by courier to most places in the UK. Some items are not suitable for an overnight courier system so in those circumstances delivery may either be expensive or unavailable but don’t be afraid to ask, we’ll let you know what is and isn’t possible. Travel days may be charged if using overnight courier systems, so let us know and we’ll include it in your quote.
Can I check the kit before I take it?
Yes. We have test space here, so you can check everything over before you go and our experienced staff can help you to ensure you’ve got everything you need and that it’s working the way you need it to.
Can you supply crew?
Yes, we can provide crew for your shoot. Just ask when you get your quote.
What if I need you out of hours?
Call 0141 420 2053 and choose the out-of-hours option, and we’ll get back to you as quickly as we can.
Can I take kit abroad?
Yes, with our written agreement in advance. Your insurance must cover the kit at full replacement value while it’s overseas. Carnets are arranged by you, but we’ll give you all the equipment information you need for them.
What if something goes wrong on the shoot?
Call us straight away. If kit develops a fault, we’ll repair or replace it as quickly as we can. Please don’t try to repair anything yourself. If anything is lost or damaged, let us know in writing as soon as possible.
Are you a sustainable supplier?
We’re an Albert-certified supplier and an accredited Living Wage employer. Read our Environmental Policy.
